SALE - ''EXCHANGE ONLY''
Items marked online as EXCHANGE ONLY cannot be refunded and can only be exchanged for another size or style or for store credit within 30 days of receipt of parcel. All shipping charges for exchanges will be charged to the customer.
HOW DO I FIND A SPECIFIC ITEM?
If you know exactly what you are looking for please click on “Search” and enter the style name in the search box.
HOW DO I KNOW WHEN AN ITEM IS IN STOCK?
Most shoes are in stock and will be available for purchase. If we do not have your size in stock, the size will show a ‘Pre-Order Now’ button where you will be able to buy incoming sizes in advance. Please contact us via firstname.lastname@example.org and we will let you know when new stock will be arriving. There is also an option to contact us with your request, should you not be able to order, or pre-order your size.
HOW DO I MAKE A PURCHASE?
Simply select your items, along with size, click “add to bag” and then click “your bag” and follow the straight forward prompts on screen
If you have any problems, please contact customer service at email@example.com
Our opening hours are Monday – Friday 9am – 5pm.
We aim to answer emails within 24 hours.
Alternatively, Live Chat is available – we aim to get back to you within 30 minutes - Monday to Sunday however please leave your email incase we get disconnected.
WHAT PAYMENT METHODS DO YOU ACCEPT?
UK customers - We accept Visa, Visa Debit, Mastercard, Maestro and American Express. You can also choose to pay via PayPal, Klarna and Clearpay.
International customers - You will pay in the currency of the country you are in, Global E handle all of our international orders, so you will be able to checkout with your local payment platforms and benefit from cheaper shipping rates.
Please Note: You will only be able to checkout if the website is correctly converted to the currency of the country you are in at the time of purchase.
DO I HAVE TO PAY DUTY AND IMPORT CHARGES?
If you are outside the EU, you will need to pay import charges, however you can pre-pay these at checkout.
For EU customers, you will not need to pay anything additional on the delivery of your order.
IS IT SAFE TO USE MY CREDIT CARD?
Our site is as secure as we can make it. We do not store any of your information on our site.
HOW WILL I KNOW THAT YOU HAVE RECEIVED MY ORDER?
After you place your order, you will receive an email of confirmation from us along with your order number.
Payment for the products and all applicable delivery charges will then be taken.
After your details have been verified and the item(s) located, your order will then be shipped.
Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock styles(s) and your payment for the item(s) will be refunded.
AM I ABLE TO TRACK MY ORDER?
Yes, once your order is dispatched from our warehouse you will receive an email of notification from us including your tracking number for the selected carrier.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that we consider all of the information you share with us to be totally private and confidential.
At no point will we share, rent or sell your personal information.
IN WHAT PACKAGING WILL MY GOODS BE DELIVERED?
Your order will arrive in a Camilla Elphick box with a pink and gold velvet dust bag.
WILL YOU HAVE SEASONAL SALES?
We do have sales throughout the year, however these may differ slightly from the usual fashion sales calendar due to our ‘see now, buy now’ structure.
Please keep an ear out for our notifications by signing up to our newsletters and make sure you are following us on social media at @camillaelphick .
HOW DO I LOOK AFTER MY CAMILLA ELPHICK SHOES?
Here at Camilla Elphick, we use only the finest leathers and materials whilst maintaining quality at a reasonable price.
Please try on your shoes on soft surfaces such as carpet to prevent any damage to the soles.
Due to the nature of the material, the appearance of our beautiful leathers can transform over time with slight colour changes and markings. Marks can be improved by gently buffing the affected area with a soft cloth. To maintain the appearance of your leather goods, be sure to store them in your dust bags.
The soft leather soles of our pumps, sandals and flats can become damaged if wet. Please keep out of the rain.
As a porous material, suede can mark easily. Using a suede brush will help to remove any loose dirt. Please keep this material out of the rain.
Mirror & Metallic Leather
Mirror leather is a particularly delicate material and metallic leather may lose some colour and become wrinkled over time due to wear, this is a natural process. You can extend the life of the leather by storing the shoes carefully in their dust bags and stuffing them with tissue when they are not being worn.
The array of vibrant coloured Italian satins are delicate and should not be cleaned with water. Due to the nature of satin it is advisable not to wear this material in wet weather.
With regular wear our shiny patent shoes may lose some of their glossy finish. Special care should be taken to avoid scratching and marking them. When not being worn, store patent products in their dust bags. Try to avoid contact with dark materials and solvents as colour transfer may occur. Make sure when storing your patent products they do not touch one another.
WHAT IF MY ORDER ARRIVES FAULTY OR DAMAGED?
If you have placed your order on Camillaelphick.com and you receive faulty purchased products, you have the right to ask for a repair, exchange, reduction in the price or a full or partial refund, in accordance with United Kingdom Sale of Goods Act 1979. Please email firstname.lastname@example.org with images of any of your purchases, which you consider have been delivered faulty.
Products are “faulty” if they do not conform to the implied terms under the United Kingdom Sale of Goods Act 1979, which require that our products must correspond to their description and be of satisfactory quality.
Please note: If your purchased products become faulty within 6 months of your receiving them, then the law will treat them as having been faulty when you received them. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you ask for a refund, we may be entitled to reduce any refund to take account of any use you have had of the products since they were delivered to you.
If you would like to exchange a faulty product instead of obtaining a refund, we can only replace it for the same product in the same size and any exchange is subject to availability.
If you ask for a repair, we will do so only where possible and not disproportionate. If you ask for a repair or replacement and we do not provide one in a reasonable time or have reason for not providing one (other than due to your fault), then you will be entitled to exercise your right to ask for a reduction in price or refund.