FAQ – Camilla Elphick

FAQs

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

1. Visit our Refer a Friend page and enter in your details.
2. Share your referral link via email or social media to your friend to give them their 15% off code - please note that their 15% off code will only work for new customers so make sure they haven't purchased from us before.
3. Your friend will receive your link to claim their 15% off code. Once claimed they can use it for their first purchase. The discount code is valid for 90 days from issue and can only be used once.
4. Once they have placed their purchase, you will receive an email with your 15% off code to use on your next purchase. The discount code is valid for 90 days from issue and can only be used once.
5. You will receive a 15% off code for every friend you refer that purchases using the referral code you sent to them. Each code can only be used once and only one code per order.
You don't have to have previously purchased from us before in order to send a referral link to your friend. So if you and your friend are looking to start your Camilla Elphick journey, you can start together!
You cannot refer yourself or use an alternative email to get your code as your code will not work at checkout.

Unfortunately, the friend referral code will only work for new customers, so if you have purchased from us before and a friend has sent you a referral link, it will not work. However, you can refer a friend who is a new customer and when they purchase with that link, you will get 15% off for your next purchase.
If you have reached checkout and your discount code isn't working it may be for the following reasons:
1. You have been sent a referral link from a friend and have purchased from us before, therefore you are not a new customer.
2. You have sent a referral link to yourself, through an alternative email address.
3. The code is no longer valid as it has been more than 90 days since it was issued.
4. You are using the 15% off code on sale items or sample sale items. The discount code is not valid on these items.
5. You are using another discount promotion or shipping promotion. The Refer A Friend discount codes cannot be used alongside any other discount codes, including the welcome discount code.
If none of these are correct, please do get in touch with our customer service team and we'll be happy to help you: info@camillaelphick.com
You cannot use the Refer A Friend discount codes alongside any other product discounts or shipping discounts. The discount codes are also not valid on sale items or sample sale items.

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