DELIVERY & RETURNS

We aim to ship all orders that are placed before 12pm GMT that same day. Please note this can take longer during our sale periods when it may take up to 72 hours for shipments to be dispatched. Our delivery time starts from when an order is shipped from our warehouse.

 

STANDARD DELIVERY TIMES

UK ONLY: 

EXPRESS SHIPPING( 1-3 working days) £5.00

FREE SHIPPING on orders over £250.00 

 

INTERNATIONAL DELIVERY ONLY

 We have partnered with Global E to ship our international orders.

Express: 2-3 working days

Economy: 5-7 working days

European Customers: You will have nothing further to pay on receipt of your order, duties and taxes are included.

International shipping prices are calculated at checkout depending on which country you are in to provide you with the best prices we can offer. Duties and taxes are also calculated at checkout, where you will be able to pre-pay if you choose to. We suggest that you do choose to pre-pay, as this may be cheaper for you. 

RETURNS

 

We hope you are happy with your order, but if you wish to return or exchange your order, click the link  https://360.postco.co/camillaelphick. and enter your order number and email address. If you have any trouble contact our team on info@camillaelphick.com, they will walk you through this process.

 

UK CUSTOMERS

 We’re happy to accept returns of unworn items in their original condition with all packaging intact within 30 days of receipt of the parcel.

At the moment, we’re a young business and will therefore have to deduct a small amount from your refund to cover the cost of the return. (UK £3)

Your returns period begins on receipt of the parcel. Refunds will be processed within a 20 day window.

All products must be returned in their original condition, with dust bag and gift boxes, packed securely and the packaging intact.

We cannot accept items outside of this return window or items with soles damaged or appear visibly worn. All sample sale items are sold as seen and we’re not able to offer any refunds or exchanges on items purchased at our sample sale. 

If an item is returned to us and does meet our return policy, we will ask you to arrange collection of this item at your own cost.

INTERNATIONAL CUSTOMERS

We’re happy to accept returns of unworn items in their original condition with all packaging intact within 30 days of receipt of the parcel. Any items received after 30 days since you received your order, will be issued a credit note.

Please log your return in our returns portal: https://360.postco.co/camillaelphick and a member of the team will be in touch with a returns label, the cost of this label is then deducted from your refund, we recommend this option as it is fully tracked and at cheaper rates. 

PLEASE NOTE

You are welcome to return your order using your own methods, but it is your responsibility until it is received at the warehouse, this may be a more expensive option and please note on your return that it is a 'RETURN'. We cannot be responsible for any customs charges that we receive this way.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU) and we are not able to offer exchanges on international orders

Please include in writing the reason for your return and the items being returned.    

 

 

 

EXCHANGES

Yes, UK customers only. Please follow the steps through our returns and exchanges portal where you will be able to select your preferred size if it is available. Exchanges are free in the UK. 

For International customers, we’re not able to offer returns for exchange at this time. You will need to return the original item and then place a new order. You will receive a refund for the original item, excluding the original cost of shipping in accordance with our Returns Policy.

 

FAILED DELIVERIES

We deliver to the delivery address provided. If packages are unavailable for any reason, including customer's refusal to pay duties, Camilla Elphick is not responsible for shipping costs, customs costs or cost of re-shipping merchandise. 

 

PRE-ORDERS

Camilla Elphick offers trunk shows, during which you can pre-order items. Please note delivery dates on the specific product page. Your pre-order will be placed at the time of purchase, you will be billed in full. 

Your invoice will be sent to the email address provided after placing your order. Once your item arrives you will be notified and your order will be delivered to your shipping address, you will receive tracking information. If part of your order includes a pre-order item this will be sent separately to an item in stock.

Camilla Elphick is not responsible for pre-order packages delayed due to weather or events beyond our control. Camilla Elphick is not responsible for products lost or damaged during shipment.