Footwear with a Feminine Edge and British Charm.
Matilda White Mid-Heel
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Introducing the new Matilda. The one to wear to all of your summer social events. Back by popular demand with new features including a higher heel, buttery soft leather, cushioned insole, squoval toe and crystal embellished buckle. Ever so versatile, elegant and the perfect height to ease back into high heels.
DELIVERY
We aim to ship all orders that are placed before 12pm GMT that same day. Please note this can take longer during our sale periods when it may take up to 72 hours for shipments to be dispatched. Our delivery time starts from when an
order is shipped from our warehouse.
STANDARD DELIVERY TIMES
UK ONLY:
EXPRESS SHIPPING (1-3 working days) £5.00
FREE SHIPPING on orders over £250.00
INTERNATIONAL DELIVERY ONLY:
We have partnered with Global E to ship our international orders.
EXPRESS SHIPPING: 2-3 working days
ECONOMY SHIPPING: 5-7 working days
European Customers: You will have nothing further to pay on receipt of
your order, duties and taxes are included.
International shipping prices are calculated at checkout depending on which
country you are in to provide you with the best prices we can offer. Duties and
taxes are also calculated at checkout, where you will be able to pre-pay if you
choose to. We suggest that you do choose to pre-pay, as this may be cheaper for
you.
For more information see our Delivery & Returns page.
CUSTOMER CARE
Our studio hours are 9:00am to 5:00pm GMT, Monday through Friday. All correspondence received on bank holidays, Saturday, or Sunday will be addressed the following business day.
We're on hand to assist with...
- Size and fit advice
- More product info
- Delivery questions
- Exchange and return queries
- Placing orders
Email info@camillaelphick.com
Call 020 8969 6966 (UK) or +44 20 8969 6966 (from a mobile or internationally)
Live Chat: Alternatively, Live Chat is available – we aim to get back to you within 30 minutes - Monday to Sunday however please leave your email incase we get disconnected.
Outside of these hours, or if no-one is available, please leave an answerphone message and we will return your call as soon as possible.
Our Customer Care Messenger Service on CamillaElphick.com is available 24 hours a day, seven days a week. Enter your email address and query / order number and we will message back within 12 hours.
Reviews
Frequently Asked Questions
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Yes, we have partnered with Global E to ship our international orders. International shipping prices are calculated at checkout depending on which country you are in to provide you with the best prices we can offer. Duties and taxes are also calculated at checkout, where you will be able to pre-pay if you choose to. We suggest that you do choose to pre-pay, as this may be cheaper for you.
European Customers: You will have nothing further to pay on receipt of your order, duties and taxes are included.
Delivery times:
EXPRESS SHIPPING: 2-3 working daysECONOMY SHIPPING: 5-7 working days
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UK CUSTOMERS:
We offer returns and exchanges for UK orders. All exchanges and returns must be received by us within 30 days from the date of delivery. Need to return an item? Log a return using our returns portal.INTERNATIONAL CUSTOMERS:
We do offer returns for our International customers, however, we do not currently offer International exchanges. Please return for a refund and purchase the new item separately. Please email us at info@camillaelphick.com and include your order number, reason for return and we will provide more information on delivery options.Please read full information on our returns and exchanges process here.
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Our shoes are handmade in Portugal by skilled artisans using the finest components and leathers. We have close relationships with our family run factories based in Porto and Lisbon who we have worked with for years where each of our styles are made with love.
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Most of our styles are true to size, however, do check the fit notes on each product and our Size Guide for more information. If you would like some help with sizing recommendations, do feel free to get in touch with one of our team and we will be happy to help.
Camilla's Story
A note from our founder, Camilla, on our story so far and the exciting projects ahead.
Camilla's Club
Meet our #camillasclub ambassadors as they discuss their favourite pair and latest projects.